Last Updated: March 25, 2025

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return process. Please review our return policy below.

Eligibility for Returns

Items must be returned within 7 days of the delivery date. Products must be unused, in their original packaging, and in the same condition as received. Certain items, such as perishable goods, personal care items, and custom-made products, are not eligible for return.

Return Process

Contact our customer support team at our official Facebook Page (Tocoma Direct Seller) to initiate a return request. Provide your order number, reason for return, and any supporting photos (if applicable). Our team will review your request and provide return instructions, including the return shipping address. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Refunds & Processing Time

If your return is approved, a refund will be processed within 7 business days, and the amount will be credited to your original payment method within 30 days.. Shipping costs are non-refundable unless the return is due to a mistake on our part. If you have not received your refund within the expected timeframe, please contact us.

Exchanges

If you received a defective or damaged product, we will gladly exchange it for the same item. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.

Cancellations

Orders can only be canceled before they are shipped. Once shipped, cancellations are not allowed.

For any further inquiries, please contact us at our official Facebook Page (Tocoma Direct Seller)

Thank you for shopping with Tocoma Online!

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