Last Updated: March 25, 2025

Thank you for shopping with Tocoma Online. We are committed to ensuring that your orders are processed and delivered efficiently. Please review our shipping policy below.

Order Processing Time Orders are processed within 1-3 business days, excluding weekends and holidays, after payment confirmation. Custom or bulk orders may require additional processing time, and customers will be notified of any delays.

Shipping Rates & Delivery Estimates Shipping charges are calculated at checkout based on your location and the selected shipping method. Estimated delivery times after processing are as follows:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days

A shipping confirmation email with tracking details will be sent once your order has been dispatched.

International Shipping We offer international shipping to select countries. Shipping costs and delivery timelines will vary based on location. Customs duties, taxes, and import fees are the responsibility of the customer and must be paid upon delivery.

Order Tracking Once your order is shipped, you will receive a tracking number via email. You can track your order through our tracking portal or the shipping carrier’s website.

Change of Delivery Address Delivery address changes can be made before dispatch by contacting us at our Facebook Page (Tocoma by GML Distributor).

Lost or Delayed Shipments If your order is delayed beyond the estimated delivery timeframe, please contact our support team at Facebook Page (Tocoma by GML Distributor). In the case of lost shipments, we will work with the courier to resolve the issue. A replacement or refund may be provided at our discretion.

Shipping Restrictions Certain products may have shipping restrictions due to local regulations.

Returns & Exchanges If you experience any issues with your order, please refer to our Return Policy for details on how to request a return or exchange.

For any further questions regarding our shipping policy, feel free to contact us.

Thank you for choosing Tocoma Online!

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